PART 1: GENERAL CONDITIONS FOR RENTING THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor PESESSE-GROTZ Anne-Laure
· Home address (of the lessor): Rue Haie-Jadot 13
· Phone :
· Email address: haiejadosuiteutlook.be
· Bank account (of the lessor): BE31
· BCE / VAT number (if applicable): BE0550.488.757
The contract is a tourist rental contract (or seasonal rental lease). The rental period is an essential condition without which the contract would not have been concluded. The tenant cannot establish his or her primary residence in the rented building.
The establishment includes accommodation for a respective capacity of 2 people. Details of accommodation 1: Haie Jad'Ô; Rue Haie Jadot 13 5360 Hamois; capacity of 2 people
The tenant is required to respect the maximum capacity announced in the rental agreement. Any violation of this clause may result in the immediate termination of this agreement, at the tenant's expense, with the rental amount remaining permanently acquired by the lessor.
The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must notify the landlord.
ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT
The rental is effective upon payment of a deposit of 30% of the price of the stay:
·be collected by the secure payment system (Stripe) when booking online;
· or to be paid to the lessor's bank account number within 24 hours of receiving confirmation of the electronic reservation (voucher).
The balance of the stay (70% remaining) must be paid by transfer no later than 10 days before arrival to the lessor's bank account number.
Any reservation made within 2 days before the arrival date is considered late. In this case, the balance of the stay will be paid to the lessor's bank account number upon receipt of the electronic reservation confirmation (voucher), i.e. before the start of the stay .
Unless otherwise specified in the reserved offer, the price of the stay does not include:
· Deposit: €250.00 (two hundred and fifty euros)
· Breakfast: €30 for two people
· Reserved pack and any other options
ARTICLE 2 bis: THE DEPOSIT
The deposit, in the amount of €250.00 (two hundred and fifty euros), will be paid upon reservation by transfer to the lessor's bank account number (with the balance for the stay).
The lessor reserves the right to refuse access to the establishment if the deposit is not paid.
The deposit will be returned within 7 days of departure if there is no damage to the accommodation, outbuildings and surrounding area.
The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest at the legal rate on the amount ultimately to be returned.
This space is at your disposal; we ask our guests to maintain the condition of this pleasure space so that everyone can fully enjoy it. If you notice any problems of any kind upon arrival, please report them directly.
Bathrobes, towels and all equipment provided to you are on loan but do not become your property.
ARTICLE 3: SOLIDARITY
In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email within 2 days following the scheduled payment date.
This clause does not apply to late bookings.
Any amount owed by the tenant and not paid 2 days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.
ARTICLE 5: CANCELLATIONS – PREMATURE DEPARTURE – NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the lessor.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of God) for either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
b) Cancellation by the lessor
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of God) for either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
c) Premature departure
The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.
d) No-show of the tenant
If the tenant does not show up within 24 hours of the arrival date stated in the contract:
· the reservation becomes null and void automatically;
· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;
· the lessor can dispose of his property.
In the event of cancellation by the owner for technical reasons or force majeure, the amount will be refunded, or another date proposed to best satisfy the tenant.
The client agrees to strictly respect the check-out time and to have left the space by this time. Beyond a late check-out of max 15 minutes, we reserve the right to enter without warning in order to proceed with cleaning so as not to penalize the following clients.
ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.
The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).
ARTICLE 7: DOMESTIC ANIMALS
Pets are allowed with the owner's specific consent. They must be reported to the landlord.
Small pets (under 50cm) are accepted for a supplement of €50.
ARTICLE 8: USE AND OCCUPANCY OF PREMISES
The tenant undertakes to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various facilities, etc.). He/she shall use the rented property in accordance with its intended purpose and as a prudent and responsible person.
The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.
Lively parties such as student parties, panty burnings, dance parties, etc. are not permitted.
ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.
In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.
ARTICLE 10: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.
ARTICLE 11: Jacuzzi & Sauna
It is forbidden to add products, scents or other things to the jacuzzi, it is treated with the greatest precision to be of good quality, please also shower thoroughly before using the facilities.
Make sure to use a towel to place on the sauna bench for hygiene reasons.
Never use the spa alone, nor do you use it if you are under the influence of alcohol or drugs, as this could cause changes in blood pressure, fainting, dizziness or drowsiness.
Some people suffering from specific health conditions (heart problems, diabetes, hypertension or hypotension) as well as pregnant women, should not use the spa without first seeking medical advice.
If anyone has any concerns about their health, it is imperative to seek medical advice before using the spa. People with open wounds should not use the spa until they are completely healed.
- remove your nicotine patch
- get out of the water at the first sign of dizziness
- remember to hydrate well beforehand
We decline all responsibility for any accidents, injuries or illnesses that the client(s) may cause or sustain while using our equipment or in the loft space.
Other information:
For ecological and economic reasons, but also for safety reasons, please turn off the installations when you leave the premises.
The interior space is, of course, non-smoking. Outside, an ashtray is provided on the terrace.
The premises are in perfect condition, however if you notice a problem, contact us as soon as possible at
This space is made available to you in complete confidence, please respect it and use it as if it were your own.
We decline all responsibility in the event of an accident, loss or theft on the premises and in the parking lot.
For any reservation, the customer declares to accept these general conditions of sale.
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - - [NOM de l'ENTREPRISE]
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.